Returns and Exchanges Policy

RETURN AND EXCHANGE POLICY

1. GENERAL INFORMATION

At Fame Stoned, customer satisfaction is our priority. In accordance with the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts, you have the right to return or exchange products you have purchased.

2. RIGHT OF RETURN

2.1. Return Period: You can return the product within 14 (fourteen) days from the date of delivery, without stating any reason and without paying any penalty.

2.2. Return Conditions:

  • The product must be unused, unwashed, and undamaged
  • The product's original packaging and labels must be intact
  • The invoice and other documents sent with the product must be complete
  • The product must be returned in the condition it was purchased

2.3. Return Procedure:

  1. Notify us of your return request by calling +90 544 583 28 54 or emailing famestonedturk@gmail.com
  2. State your order number and the reason for the return
  3. After receiving return approval, send the product via cargo
  4. Once the product reaches us and is inspected, your payment will be refunded within 14 days

3. NON-RETURNABLE PRODUCTS

The right of return cannot be exercised in the following cases:

  • Products specially designed or custom-made
  • Products unsuitable for hygiene and health reasons, with opened packaging
  • Used, washed, or damaged products
  • Products with detached labels or damaged packaging
  • Discounted or campaign products (may vary according to special campaign conditions)

4. EXCHANGE PROCEDURES

4.1. Size/Color Exchange: If you wish to change the size or color of the product you purchased, you can return the product and place a new order.

4.2. Faulty/Damaged Product: If the product you received is faulty or damaged, please notify us with photographs within 2 (two) days from the moment you received the product. Faulty or damaged products will be exchanged free of charge.

5. SHIPPING FEES

5.1. Return shipping costs arising from the exercise of the right of withdrawal are covered by us.

5.2. In cases of faulty or damaged product delivery, the shipping fee is covered by us.

5.3. For customer-initiated exchange requests (size, color, etc.), the shipping fee is the responsibility of the customer.

6. REFUND PAYMENT

After the returned product reaches us and is inspected, your payment will be refunded within 14 (fourteen) days to the credit card or bank account from which the payment was made.

For refunds made to credit cards, the time it takes for the refund to reflect on your credit card statement depends on your bank's processing time.

7. CONTACT INFORMATION

For your return and exchange transactions, you can contact us:

Semiha Demir
Address: Cevizlik Mah. Ebuziya Cad. Işık No: 45 A Bakırköy/İstanbul
Phone: +90 544 583 28 54
Email: famestonedturk@gmail.com
Web: stonedturk.com

8. SPECIAL CIRCUMSTANCES

8.1. Campaign Products: Return conditions for campaign products may vary according to campaign terms. Campaign details are specified on the product page.

8.2. Gift Products: Products sent as gifts are subject to the same return conditions.

9. LEGAL BASIS

This policy has been prepared in accordance with the provisions of the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188).

Last Update: 24.12.2025